Privacy Policy

1. Who We Are

This Privacy Policy applies to Attarwala Optical House ("we", "us", "our"), a retail optical and fragrance business located at Nagar Palika Complex, Shop No. 1, Opp. Dr. S M Jain Hospital, Dahod, Gujarat 389151, India. We operate the website at https://attarwala-46200.web.app.

By visiting our website or placing an order with us, you agree to the practices described in this Policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information you provide directly and information generated by your use of the site:

• Identity & contact: Full name, phone number, email address, and delivery address when you place an order or contact us.
• Prescription data: Optical prescriptions (sphere, cylinder, axis, pupillary distance) when you order prescription lenses or book an eye test. This is sensitive health-related information and is handled with extra care.
• Payment information: We do not store your card details. Payments are processed by third-party gateways (such as Razorpay) that are PCI-DSS compliant. We receive only a transaction reference and status confirmation.
• Communication records: Messages sent to us via WhatsApp, email, or the contact form, including any attachments you share.
• Usage data: IP address, browser type, pages visited, time on site, and referring URL, collected automatically via server logs and analytics tools.
• Cookies: Small files stored on your device that help us remember your preferences and analyse site traffic. See Section 7 for details.

3. How We Use Your Information

• Process, fulfil, and deliver your orders for eyewear and fragrances.
• Manufacture and fit prescription lenses to your optical requirements.
• Send order confirmations, shipping updates, and post-purchase support via WhatsApp, SMS, or email.
• Schedule and conduct eye-test appointments you have booked.
• Respond to enquiries and customer-service requests you initiate.
• Detect and prevent fraud, abuse, or security incidents.
• Analyse aggregated, anonymised usage data to improve our website and product range.
• Comply with legal obligations under Indian law, including the Consumer Protection Act 2019 and the Information Technology Act 2000.

We do not sell your personal information to third parties, and we do not use your data for automated profiling or behavioural advertising.

4. Sharing Your Information

We share your information only where necessary and only with parties who are bound to protect it:

• Courier and logistics partners (e.g., India Post, Delhivery) receive your name and delivery address to fulfil shipments.
• Payment gateway providers (e.g., Razorpay) process transactions securely; they receive the minimum data required for payment processing.
• Lens laboratories that manufacture prescription lenses receive your optical prescription and frame specifications and nothing more.
• Analytics and hosting providers that help us run and improve the website may process anonymised usage statistics.
• Law enforcement or government authorities if we are required to do so by applicable Indian law or valid legal process.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected or as required by law. Order records (including prescription data) are kept for a minimum of three years to support warranty claims, re-orders, and regulatory compliance. You may request deletion of your data at any time (see Section 8) subject to overriding legal requirements.

6. Data Security

We implement industry-standard technical and organisational measures to protect your data, including HTTPS encryption for all data in transit, access controls limiting who can view personal information, and secure storage for prescription records. While no system is completely secure, we take reasonable steps to protect your information from unauthorised access, disclosure, or loss.

7. Cookies

Our website uses cookies for the following purposes:

• Strictly necessary cookies: Required for the website to function (session management, shopping cart). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use the site so we can improve it. We use anonymised data only.
• Preference cookies: Remember choices like your language or previously viewed products to improve your experience.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not affect your ability to browse or order.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention requirements.
• Object to certain uses of your data, such as marketing communications.
• Withdraw consent at any time where processing is based on consent (e.g., WhatsApp updates).

To exercise any of these rights, contact us at contact@attarwalaopticalhouse.com or via WhatsApp at +91 70419 10053. We will respond within 30 days.

9. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites such as Instagram, Google Maps, or payment portals. Once you leave our site, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated Policy.

12. Contact Us

For any privacy-related questions or requests, please reach out: